Shipping & Return

Where Can We Deliver The Package To?
We can ship to most countries in the world, not including South Sudan, and Palestine.

How Fast Can I Get My Products?
With, we ensure that shipping from China or local warehouse is cheaper and faster than you think. You don't need to be an expert to start importing from China. Just add the products you want to the shopping cart, hit "check out". Once you complete the payment, we'll ship the goods out to you as soon as possible. The goods are shipped from China or local warehouse directly to your doorstep in a matter of days. It's as safe and easy as anything!

- We will arrange to ship out products within 2 business working days. 
- The time from when you pay to the time when you (or your customer) receives the goods is typically 10 40 business working days. See below to find out details.
- After we send out your goods, we email you the courier tracking number.
- Transit time from China to your delivery destination, including delivery by courier to your door, is normally only 15-30 business working days.
- If you need help tracking your delivery, or have concerns about a delivery time, we'll be on hand to answer your questions. Please email us at  

What Shipping Methods Are Offered, And What Are The Respective Shipping Times?

- We'll ship your goods to you by air express courier.
- The choice of courier varies according to the country, but most countries currently have a choice of some or all 
of: DHL and UPS, other like FedEx and EMS are also available upon request.
- For bulk orders, we can also arrange to make the goods available at our 
storage for your own forwarder to collect. 
- Customs clearance paperwork and procedures are handled by the courier. They may need to contact you in certain cases to confirm details of a shipment. In any cases where additional paperwork is required for customs clearance, papalook will assist as much as possible.
- In certain countries, courier packages are subject to abnormal delays due to Customs inspection. In these cases, we also offer a special China Express Air Mail service for no extra charge. Please inquire if you believe this applies to your country.

How Much Does The Shipping Cost?
On most online shopping websites, you probably have to pay extra shipping cost for your purchase, but provides free shipping for the customers worldwide. Our purpose is not only to offer you the best listening experience but also the extremely easiest and greatest shopping experience. The shipping methods will be chosen by order-fulfillment team at customer’s best interests. 

About Customs Tax
Taxes may apply to imported goods/services and is regulated by the country law. is not responsible for any tax invoice charged on its products. Please contact local customs for clarity and information.

Receiving Your Delivery
- Couriers require a signature from the recipient for delivery, and this is a fast and secure way to have your products delivered.
- It is essential you provide a full, accurate shipping address, and a valid delivery phone number. If you are drop-shipping, this means your customer's phone number.
- If there is VAT or any Import Duty to pay on the goods due to your country's import rules, the courier will present you with a bill at the time of delivery. In general, you will need to pay any such bill to the courier before you can receive the goods. Any such charges are your responsibility and unfortunately, we cannot offer advice or estimates about import fees or other taxes in your country.
- If you believe your package is missing items, includes incorrect items, or has been damaged or tampered with in any way, it is essential that you communicate this clearly to the courier company's delivery driver at the time of delivery. If you accept delivery and sign for the goods it is much more difficult to pursue a claim later.

Worldwide Shipping And Legality
- We offer shipping worldwide to almost all locations on the planet. (We reserve the right to cancel and refund orders at our discretion, for example where shipping to a remote area is not feasible for any reason.)
- Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country - and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred. Please read the full small print below!
- Customs clearance is undertaken by the courier in the delivery destination country (and in certain cases, in the en-route country). You must be available for contact by them, in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing your order.
Returns And Refunds
- If you experience any problem with a product bought from papalook, contact us first and we will do our best to advise you.
- Any returns must be discussed with papalook Customer Service in advance and authorized so they are sent with the correct paperwork.
- All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.
- In the event of any returned goods where you are requesting a repair/ replacement/refund under the warranty, your shipping costs returning the products to the papalook
 storage in China are payable by you and cannot be compensated by papalook.
- Physical damage to a product caused by the user invalidates the warranty. Opening products up, e.g. to repair or modify components, invalidates the warranty. Flashing the firmware or using non-approved method invalidates the warranty.